Printed Madness
OK, here’s the scenario:
I have a Win2K box linked to a Linksys BEFSR41 wired router connected to my DSL modem. Attached to the BEFSR41 is a Linksys PSUS4 USB Print Server with a 4-port switch, to which is connected a Canon i850 Photo Printer.
On another linkup, I have an iBook, running OS X 10.4.2, connected to the BEFSR41 through a line through the wall, through the floor, and into my office.
I have the i850 Mac OS X driver properly installed on the Mac; the Mac sees the print server, but cannot tell that there is an i850 connected to it, so I cannot print. The PSUS4 is too stupid to be able to communicate with the Mac, or so it would seem…
The folks at Linksys tell me that they don’t support Macs, and that if I want to connect my iBook to the PSUS4, I’ll have to call Apple for support — for a Linksys unit! Talk about passing the buck…
Anybody have experience with this? It is possible to do…
If I can’t get the iBook to print through the Linksys PSUS4 Pint Server, I’m going to take the stupid piece of shit (yes, I used the s-word!) back to the store for a refund — and write a nasty letter to the folks at Linksys, telling them about how rude John, #10711, case #051003-016931, was to me when he found that I owned a Macintosh…
The problem is that Linksys won’t care one bit.
One other thing: MacMall.com sells a ton of these things, but if you want to write a negative review, do you think they’ll post it? Not on your life.
That’s called “customer service.”
You know, if you’re not going to support a particular product line, then you really shouldn’t sell to a retailer that specializes in that particular product line — you’ll end up with a lot of unhappy customers and a really bad viral reputation.
