Digg ThisWell, I’m back in the saddle again. I sent my narcoleptic MacBook back to Apple for repair, and they had it for over 4 weeks.
The first time I called to fnd out where it was, I was told that if I called back in 24 hours, they would have a tracking number for me. Fine.
I called back the next day, and they had no idea why my repair was delayed, but they would expedite it. Wonderful.
The following day, I called again, and the support rep told me he could do nothing about it since it was already expedited, and he told me to “just sit tight” and maybe I’d “have it back by the end of the week.” Ohhhhhh-Kay.
I called the next day, and I was immediately transferred to Apple Care, where the rep listened to me for about 30 seconds, read my issue file, and immediately told me to hold the line and she would be back with her manager, who would take care of the issue.
Well, I came out of that phone call with a new computer, no questions asked. Nice.
The only fly in the ointment was that they have a backlog of orders for the MacBook because of the RSD issue, and they couldn’t get me a new MacBook for over three weeks. So she offered me a MacBook Pro as a replacement — free — which turns out to be about a $900 upgrade.
Nice. Very nice. Proof that the squeaky wheel does, indeed, get the grease.
It arrived late Friday, and I have been alternating between family stuff and computer setup for the last two days, much to the consternation of my bride.
So far, I like the keyboard more than the MacBook keyboard, which I liked. This one has a much better feel, however (it’s also backlit). My only complaint with the MacBook Pro is that my watch gets caught against the left front corner of the computer, restricting my motion somewhat.
I guess it’s time for a new watch.
I also like the speed increase. This thing feels like it almost anticipates your next move, it’s that fast. The MacBook was fast, but the MacBook Pro smokes it. There is no comparison here: the difference is like night and day.
All in all, it’s been a busy few weeks (I’ve also visited Washington, D.C. of late, which I will tell you about soon); it’s nice to be able to get back to work. Finally.
March 6th, 2008 at 5:43 pm
You’re making me think of investing more than I had planned and go for a MacBook Pro. Are there more differences than you noted? I hate Bill Gates and Microsoft. I purchased his damnable new Vista 11 months ago. He never announced with his big talk that almost no previous hardware or software would be compatible with Vista. Not spending many hundreds of dollars more, I sacrificed lots that I had with Windows XP.
Anyhow, I hate Windows so much that I am ready to switch to Apple. Only problem being that one of my greatest uses is a vast genealogy collection that I have worked on for many years. The only software I have been able to locate claiming compatibility with Mac is MacFamily Tree. But I can’t find a supplier, or the manufacturer, to confirm that. I want to go to Apple, but I have to be able to continue my genealogy work.
What do you think?
Gil Cantlin
March 6th, 2008 at 7:17 pm
Gil!
I use MacFamilyTree; it’s excellent. You can export your files on the PC and burn thme to a CD or DVD, then import them to the Mac easily.
This isn’t to say that I don’t use Windows; I use it at work and I have in on Parallels. When they first saw it, the folks in my office were stunned. In fact, they still are.